Refund Policy

Refund Policy

At BEKAMY, we want to ensure you're completely satisfied with your purchase. If for any reason you're not happy with your order, we'll work with you to make it right.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Items must be in their original condition with all tags attached
  • Items must not be worn, washed, or altered

How to Return Items

1. Contact our customer service team to initiate the return process.

2. Carefully package the item(s) you're returning and include all original tags and packaging materials.

3. Ship the return package to the address provided by our customer service team.

Refund Process

Once we receive your return, we'll process the refund within 5-7 business days. You'll receive an email confirmation when the refund has been issued.

Note: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.